What does HR do wrong in Exit interviews?!

exit

Your employee decided to quit and sent you the resignation letter, now what?!

Would you have a discussion with him to know what made him to take this decision or will you wait for the manager to approve his resignation so that you can send him the exit interview forms?

Well, I have seen, most of the time HR conducts exit interviews as just a way to check the box and don’t even try to have an actual conversation with the employee unless he is a top performer who you don’t want to quit.

Now even if you plan to have a conversation with him, an employee won’t open up to you fearing you would delay their exit and even final settlement processes.

Exit interviews aren’t cool and easy to do to. But there are a few things which you might do wrong that can even hurt your engaged workforce.

Not soliciting their feedback

Not listening to departing employee’s feedback can even hurt your other workforce. Know that your employees have their own network within the organization who often be their close work friends or colleagues. When you don’t solicit their feedback on why they want to quit, it shows that you don’t even care to know what makes your employees want to stay! Which makes them even question their continuity in the organization.

Using it as an engagement tool

Your employees might have already made up their mind to quit due to various factors which can or can’t be influenced. So using exit interviews as an engagement tool is of no use. But make sure you know what makes them ¬†leave your organization. And do something to make the situation better before your employees ever think to quit.

Not finding the real reason for their resignation

This can be a bit tough. Most often employees would give a general reason and hesitate to share the real underlying factor. Can it be a bad relationship with the manager, not getting enough recognition or even feeling discriminated? Then that could even effect your other workforce as well. So, now who should conduct the exit interviews- not the manager since he could be the reason. It can be HR and if your’s is a bigger organization, I would suggest to use a third party to do this. This will make your employees share the reasons without any fear.

Not giving enough time to respond

Hurrying up to finish the exit interview process won’t yield you any results. You may never know the situation your employee would be going through. He might be in the process of thinking and would need enough time to respond to your exit interview questions. This will help you get a more accurate information than when one respond hastily.

Not keeping it confidential

Most often employees don’t even share their feedback fearing that they would loss a future references from the organization or potential backlash from his manager. So inform them of the level of confidentiality that you intend to keep. Like for e.g. comments will not be shared with others or so. This will make them open up to you.

email
3 ways to retain your engaged workforce!
4 Challenges for Global HR professionals

16 Responses to What does HR do wrong in Exit interviews?!

  1. RT @thehrbuddy What does HR do wrong in Exit interviews?! http://t.co/pfniRh1k0u #dthr #peoplechat

  2. RT @thehrbuddy: What does HR do wrong in Exit interviews?! http://t.co/23yUPO3gbF #Exitinterviews #HR #HRblogs #dthr #ConnectingHR #lashrm

  3. RT @TheHrbuddy: New post: What does HR do wrong in Exit interviews?! http://t.co/JH1gb68Ltb #HR #HRblogs #dthr #SocialHR #SHRM

  4. RT @TheHrbuddy: New post: What does HR do wrong in Exit interviews?! http://t.co/BWGvM8yNtZ #HR #HRblogs #dthr #SocialHR #ConnectingHR

  5. Truth. RT @TheHrbuddy New post: What does HR do wrong in Exit interviews?! http://t.co/KyQQGQZNPT #HR #HRblogs #dthr #SocialHR #ConnectingHR

  6. @etsplc says:

    RT @thehrbuddy What does HR do wrong in Exit interviews?! http://t.co/t9cmqK65xS #HRblogs #ConnectingHR

  7. RT @TheHrbuddy: New post: What does HR do wrong in Exit interviews?! http://t.co/s8OqYy3cVU #HR #HRblogs #dthr #SocialHR #ConnectingHR

  8. @myTimeForce says:

    RT @TheHrbuddy: New post: What does HR do wrong in Exit interviews?! http://t.co/s8OqYy3cVU #HR #HRblogs #dthr #SocialHR #ConnectingHR

  9. @LivAnneF says:

    Husk alltid viktigheten med en god #sluttsamtale! “What does #HR do wrong in Exit interviews?!” http://t.co/fYzvBS5Os9 #ledelse

  10. @NGhouas says:

    RT @LivAnneF: Husk alltid viktigheten med en god #sluttsamtale! “What does #HR do wrong in Exit interviews?!” http://t.co/fYzvBS5Os9 #ledelse

  11. Arya Nair says:

    Hey Nisha, Thanks a ton for posting this article for me! This is really a helpful piece of information. Would definitely consider the above mentioned points in our next interview (Hope it won’t come very soon..:P).

    • nisha.raghavan says:

      Hey Arya, I am honored to answer your question & glad to help you through my writings. Thank you for reading and sharing my articles. Stay in touch.

  12. @RNA_DY says:

    RT @seraynas: Itibar acisindan Isten Cikislari da Yonetmek…”What does HR do wrong in Exit interviews?! http://t.co/Alpdgnw3Kn #SocialHR #ConnectingHR”

  13. @HRCertain says:

    RT @TheHrbuddy: If you missed:What does HR do wrong in Exit interviews?! http://t.co/kaLxHdSKnn #HR #HRblogs #dthr #SocialHR #ConnectingHR

  14. Job Search says:

    Great advice http://nisharaghavan.com has been a great site for help the HR aspects of recruitment. and also i find the find candidates on Twitter useful. http://www.pure-jobs.com Thanks

  15. neel says:

    It has become a common fact that once an employee puts down his resignation mail he is shown the exit formalities, No action will be taken to retain him unless he is a top performer. Many employees fail to provide the real reason behind their exit decision, these reasons can be something related to the organization or work culture. They may not feel free to express the reason officially. It is necessary to know the real reasons behind your employees exit. This information definitely helps the business in long run, especially the small business organization.

Leave a Comment

Read previous post:
climb
4 Challenges for Global HR professionals

When business operates across international borders, economic situations as well as diversity can affect your operations! And being a strategic...

Close